RECEIVING CITIZENS

Personal reception of citizens in the prosecution authorities of Ukraine pursuant to Article 22 of the Law of Ukraine ‘On Citizens’ Appeals’ is regulated by the Procedure for Organising and Conducting Personal Reception of Citizens in the Prosecution Authorities of Ukraine, approved by the Order of the Prosecutor General of 25.06.2024 No. 153

Personal reception in the prosecutor's office is carried out on the established days and hours in accordance with the schedules approved by the heads of the prosecutor's office:

Reception schedules

Personal reception of citizens in Mykolaiv Regional Prosecutor's Office

Personal reception of citizens at the Mykolaiv Regional Prosecutor's Office is conducted by the head of the regional prosecutor's office, his/her first deputy and deputies, the department for organising reception of citizens, consideration of appeals and inquiries of the regional prosecutor's office, as well as other employees of the regional prosecutor's office on behalf of the management.

Personal reception of citizens by the head of the regional prosecutor's office is held by appointment by phone (0512) 533-633

In case of absence of the head of the regional prosecutor's office, the reception of citizens is conducted by the acting head of the regional prosecutor's office, and of deputy heads of the regional prosecutor's office - by the person performing their duties or their authorised employees.

Pre-registration of citizens for a personal appointment with the head of the regional prosecutor's office is carried out by the department for organising the reception of citizens, consideration of appeals and inquiries on the basis of a written application of a citizen, which sets out the essence of the issue raised and is accompanied by copies of the appealed responses to his/her previous appeals. A list of citizens is compiled, the necessary documents and materials are prepared, and the citizens are informed by telephone or in other ways about the time and place of the reception by the head of the regional prosecutor's office.

Prior to receiving citizens, as well as during the preliminary appointment for a personal reception, employees of the department for organising the reception of citizens, consideration of appeals and inquiries find out the applicant's surname, name, patronymic, place of residence or other address where he/she can receive a response, contact telephone numbers (at the request of the citizen) or information on other means of communication, as well as the essence of the issue raised, study the materials submitted by the citizen to substantiate his/her claims. Obtaining other information about the citizen or his/her representative and information not related to his/her appeal is prohibited.

When applying for a personal appointment, a citizen must present a document proving his or her identity, and in case of representation of other persons, including their defence, also documents confirming the relevant powers, except in cases stipulated by the Law of Ukraine ‘On Prevention and Combating Domestic Violence’ and other legislation.

The head of the Mykolaiv Regional Prosecutor's Office receives citizens upon appeals that have been refused by his/her first deputy and deputies, as well as in case of appealing against their actions or decisions.

The first deputy and deputies of the head of the Mykolaiv Regional Prosecutor's Office receive citizens in case of disagreement with actions or decisions taken by the head of an independent structural unit of the regional prosecutor's office, the head of the district prosecutor's office, as well as in case of delay or prolonged failure to make decisions.

A personal appointment, as well as an appointment for a personal appointment

shall not be held if:

- a citizen applies to the prosecutor's office on the same issue with an appeal whose consideration has been terminated in accordance with Article 8 of the Law of Ukraine ‘On Citizens’ Appeals’;

- the application was submitted in violation of the time limits set out in Article 17 of the Law of Ukraine ‘On Citizens’ Appeals’;

- the application does not meet the requirements of paragraph 2.6 of Section II of the Procedure for Organising and Conducting Personal Reception of Citizens in the Prosecutor's Office of Ukraine, approved by the Order of the Prosecutor General of 25.06.2024 No. 153.

Personal reception is terminated in case of appeals from citizens who use profanity, resort to insults, or if their appeals contain calls to incite national, regional, racial, religious hatred, or if they are under the influence of alcohol or drugs, have obvious signs of mental disorder, or whose behaviour poses a danger to others, including prosecutors.

In the event of an emergency (fire, reports of mining, threats to the life and health of prosecutors and persons in the prosecutor's office premises), or the receipt of a warning signal about the threat of such an emergency, the personal reception is also terminated and the issue of its rescheduling is decided.

If necessary, measures are taken to prevent or stop the commission of offences in accordance with the requirements of the law.

The citizen is notified of the results of consideration of the appeal in writing or orally (at the citizen's request).

Oral appeals from a personal reception, to which oral explanations were provided, are considered resolved if the applicant has not submitted a written appeal.

If the issue with which the citizen has applied for a personal reception does not fall within the competence of the prosecutor's office, the powers of state or local authorities, enterprises, institutions or organisations authorised to consider his or her claims are explained to him or her.

Please be informed that representation of the interests of persons entitled to free secondary legal aid in courts, other state bodies, local self-government bodies, before other persons in accordance with the requirements of Article 17 of the Law of Ukraine ‘On Free Legal Aid’ is one of the tasks of the centres for the provision of free secondary legal aid.

More detailed information on the activities of these centres is available on the official website https://minjust.gov.ua/news/info/adresi-tsentriv-z-nadannya-bezoplatnoi-pravovoi-dopomogi.

The unified number of the contact centre of the free legal aid system is 0 800 213 103 (free of charge within Ukraine from landline and mobile phones).

In addition, everyone has the right to apply for protection of their rights to the Ukrainian Parliament Commissioner for Human Rights, who receives and considers citizens' appeals regarding relations arising in the exercise of human and civil rights and freedoms between a citizen of Ukraine, regardless of his or her place of residence, a foreigner or stateless person who is in Ukraine, and state authorities, local self-government bodies and their officials and employees.

The hotline of the Ukrainian Parliament Commissioner for Human Rights is 0800-50-17-20; for electronic appeals - [email protected]